Mews + AI Voice Agent: How to Automate Your Phone Reservations

Complete guide to connecting an AI voice agent to Mews PMS. Certified on the Mews Marketplace, inCallio creates bookings directly in your property.

Why connect an AI voice agent to Mews?

Mews is the most widely adopted cloud PMS in Europe, used by more than 5,000 hotels. If you use Mews, you have already chosen the modern path — connecting an AI voice agent is the logical next step.

The integration allows your AI agent to:

• Check availability in real time
• Create bookings with immediate confirmation
• Look up and modify existing reservations
• Access rates and room types

The Mews Marketplace certification

inCallio is certified on the Mews Marketplace — the official Mews partner program. This certification guarantees that the integration meets Mews security and quality standards.

You can find inCallio directly in the Mews Marketplace from your Mews back office.

How the connection works

The connection between inCallio and Mews uses the official Mews API. Here is what happens on every call:

1. Guest asks for a room for 2 nights in June

2. inCallio calls the Mews API to check availability

3. Mews returns available room types with rates

4. inCallio presents the options to the guest

5. Guest confirms, inCallio creates the booking in Mews

6. Mews sends the booking confirmation to the guest

Everything happens in real time, with no human intervention.

Setup in 3 steps

Step 1 — Create your inCallio account (free 7-day trial)

Step 2 — Connect your Mews property from the inCallio dashboard (2 minutes)

Step 3 — Configure your agent: name, language, personality, services

Your agent is live in under 48 hours.

Essayez inCallio gratuitement

7 jours d'essai gratuit, sans carte bancaire. Opérationnel en 48h.