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Integration29 avril 2026· 7 min de lecture

Apaleo + AI Voice Agent: Complete Integration Guide 2026

How to connect an AI voice agent to Apaleo PMS. inCallio is certified by the Apaleo team — native integration, real-time bookings, GDPR compliant.

Why Apaleo is the reference PMS for modern hotels

Apaleo is an open-platform cloud PMS built around an API-first philosophy. Unlike traditional monolithic PMS, Apaleo allows third-party applications to integrate natively — no friction, no middleware, no delays.

This is why hotels that choose Apaleo are typically innovative, tech-forward properties that want to build their technology stack around their PMS.

The inCallio + Apaleo integration

inCallio is certified by the Apaleo team — meaning the integration is validated, tested and maintained in collaboration with Apaleo. Here is what the integration enables:

  • Real-time availability checks via the Apaleo API
  • Booking creation with full details (room type, dates, rate, guest)
  • Reservation lookup by confirmation number
  • Reservation updates (dates, room type)
  • Access to rates and cancellation policies

The call flow with Apaleo

1. Guest calls your hotel number

2. The inCallio agent answers in under a second

3. Guest asks for a room for 3 nights in July

4. inCallio queries the Apaleo API in real time — availability and rates

5. inCallio presents options to the guest (standard room at €120, superior at €160...)

6. Guest chooses, inCallio creates the booking in Apaleo

7. Apaleo sends the confirmation to the guest

Everything in real time, no human intervention required.

Why choose inCallio for your Apaleo hotel

CriterioninCallioOther solutions
|-----------|---------|----------------|

Official Apaleo certification✅❌
Simultaneous Mews certification✅❌
EU hosting / GDPR✅Variable
No-code — 0 dev required✅❌
Live in 48h✅2–4 weeks
Starting price€99/month€200+/month

Setup in 3 steps

Step 1 — Create your inCallio account (free 7-day trial)

Step 2 — In the inCallio dashboard, go to Integrations → Apaleo → enter your Apaleo credentials (Client ID + Secret)

Step 3 — Configure your voice agent: name, language, personality, services

Your agent is live in under 48 hours. No technical skills required.

Conclusion

If you use Apaleo, you deserve a voice integration that matches your PMS. inCallio is the only solution certified for both Apaleo AND Mews.

Try free for 7 days, no credit card required.

Essayez inCallio gratuitement

7 jours d'essai gratuit, sans carte bancaire. Opérationnel en 48h.

Commencer gratuitement →
ApaleoPMSAI voice agentbookinghotel